Return and Refunds
RETURNS: All returns must be authorized by Viesca y Viesca. Returns and Exchanges for new items are accepted within 7 days for domestic purchases and 10 days for international purchases from the date of receipt. For items received after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. Shipping Return Charges will be paid by customer. Returns must be received in NEW, UNWORN, UNWASHED condition and with ALL TAGS ATTACHED.
The products we sell, especially handcraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in streaks, texture, knots and color, will not be considered defects. We only select products of the highest quality, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.
Please contact us at: [email protected] to request a return, and you will be given our return address and instructions.
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
DISCOUNT ITEMS: All sale items with 20% discount or more are FINAL SALE and cannot be returned or exchanged.
SECURITY: Viesca y Viesca uses Paypal to process Credit Card payments. Paypal is in charge of Credit Card security. When you pay with Paypal, the store will never see the digits of your Credit Card of your Bank Account. Your financial information is secure and you are covered by Paypal’s Buyer Protection Policy against unauthorized payments on your account. Viesca y Viesca does not receive or hold any account information.
